FAQ - Pet Paws Emporium

Welcome to the Pet Paws Emporium Frequently Asked Question page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you're looking for, feel free to contact us directly—we’re happy to help!

1. Does Pet Paws Emporium charge for shipping?

No, we do not charge any shipping fees. Shipping is always free!

2. How long will it take for my order to arrive?

• Domestic Orders (U.S.): Shipping typically takes 3-5 days from our U.S. warehouse locations.
• International Orders: Shipping usually takes 7-11 days from our warehouses outside of the United States.

Please note that delivery times may vary based on location and external factors like weather or customs delays.

3. Can I track my order?

Yes! Once your order has been shipped, we will upload tracking information. You can check the status of your shipment anytime on our Track Your Order page.

4. How do I return an item?

We accept returns within 30 days after delivery. To initiate a return, please follow the instructions on our Returns page. The item should be in its original condition. If you have any issues or questions, feel free to contact our support team.

5. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you’d like to exchange an item, we recommend returning the original product for a refund and placing a new order for the desired item.

6. How can I contact Pet Paws Emporium?

If you have any questions or need assistance, you can reach us through the Contact Us page on our website. Alternatively, feel free to email us at info@petpawsemporium.store Our team will get back to you as soon as possible!

7. Do you offer gift cards?

Yes! We offer digital gift cards that can be used to purchase any items on our website. You can find them on our Gift Cards page.

8. What should I do if I received a damaged or incorrect item?

We’re sorry for any inconvenience caused! If you receive a damaged or incorrect item, please contact our customer support team within 3 days of receiving your order. We'll work quickly to resolve the issue and ensure you receive the correct product.

9. Are your products available in stores?

Currently, all of our products are available exclusively online through our website. We do not have any physical retail locations.

10. Do you offer discounts or promotions?

We occasionally offer promotions and discounts, especially during special events or holidays. To stay updated on the latest offers, be sure to sign up for our newsletter or follow us on social media.

11. Can I cancel or modify my order after placing it?

Orders are processed quickly, so we cannot guarantee that we can make changes once the order is placed. However, please contact us as soon as possible, and we’ll do our best to accommodate your request.

12. What if I have a question about a product?

If you have specific questions about any of our products, you can visit the product page for detailed descriptions. Alternatively, feel free to navigate to our Contact Us page and and we’ll be happy to assist!

We hope this page answers your questions. If you need further assistance, don’t hesitate to reach out to us at info@petpawsemporium.store We’re here to help!